priPrinter: Problems Printing out of Word - priPrinter

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Problems Printing out of Word

#1 User is offline   fno 

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Posted 01 September 2014 - 05:10 PM

Hi,

after a long time using PriPrinter (Standard 64bit) with no issues, I suddendly cannot print out of MS-Word (2013) anymore (Win 8.1 Pro). PriPrinter shuts down itself and I get a message that I will eventually be notified, if there is a solution to ths problem.

Updating to the newest version hasn't helped. Printig out of Excel, Acrobat etc. still seems to work fine.

What might be the reason or the solution to this?

Regards
F. Nordmeier
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#2 User is offline   Alex 

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Posted 01 September 2014 - 05:28 PM

Hello,

Can you see priPrinter window after printing from MS Word? May be for a moment, at least...
Is there a .priPrinter file related to problematic printing from MS Word? If yes, please send file to info at priprinter.
or attach here.

Thank you
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#3 User is offline   fno 

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Posted 02 September 2014 - 08:50 AM

Hi,

thanks for your quick answer. Yes, I see the PriPrinter window shortly before a message appears saying (translated from German): "priPrinter doesn't work anymore / The program doesn't work correctely due to a problem. The program will be closed and you will be informed, if there will be a solutions to this problem." Once you hit "close program" all related windows close.

There are files related to this, which I will send to info at priprinter.

Thanks a lot in advance

Regards
F. Nordmeier
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#4 User is offline   fno 

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Posted 02 September 2014 - 10:01 AM

Hi to all,

before this topic looks as beeing unresolved due the the following email exchange with Alex:

He has answered me within minutes to my mails and send my a working beta version with the problem fixed 15 minutes after he recevied the file mentioned above.

Many thanks! Deeply impressed by this kind of exceptional customer care!!

Regards

F. Nordmeier
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